PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR REQUESTING THE SERVICES MADE AVAILABLE TO YOU VIA Adam & James Ltd WEBSITE(S) AS THEY INCLUDE IMPORTANT INFORMATION ABOUT THE SERVICES, YOUR RIGHTS AND OTHER IMPORTANT INFORMATION.

These Terms apply to Adam & James Ltd website.

The Website Services enable you to request services from Adam & James Ltd and from Third Party Providers ("Third Party Services"). Both Adam & James Ltd Provided Services and Third Party Services are provided or made available.

For Adam & James Ltd Provided Services, you are contracting directly with Adam & James Ltd for the provision of these services. For Third Party Services, you are contracting directly with Third Party Providers and Adam & James Ltd acts as an agent to enable you to request and receive those services.

These Terms cover your use of Adam & James Ltd Transportation Services.

In order to provide Adam & James Ltd Transportation Services, Adam & James Ltd accepts Bookings as a private hire vehicle operator (under the relevant private hire vehicle operating licence) for the purposes of private hire legislation and regulation in the UK.

ABOUT US

We are adam London Limited, a private limited liability company established in England and Wales, registered under the company number 8778970and having its offices at Suite 109 Cumbrland House 80 Scrubs Lane London NW10 6RFFirst You can contact us at +44 20 3567 0661

DEFINITIONS

We have given certain words a defined meaning. These are set out below:

“1998 Act” means the Private Hire Vehicles (London) Act 1998

"1982 Act" means the Civic Government (Scotland) Act 1982

"1976 Act" means the Local Government (Miscellaneous Provisions) Act 1976

"2008 Act" means the Taxis Act (Northern Ireland) 2008

Termination

You are free at all times to use the Website Services (where and when available) and may terminate these Terms and Website Services by closing your account. We may terminate these Terms and your access to the Website Services with immediate effect if we conclude that there is a breach by you of these Terms. Adam & James Ltd may at discretion, terminate these Terms or discontinue the Website Services at any time by giving you reasonable advance notice in writing.

If we cannot charge the relevant charges to your preferred payment method we may suspend or remove your access to the Website Services until payment is received.

You must immediately pay any outstanding charges due to Third Party Providers or Adam & James Ltd by you upon termination. Any such charges will survive termination and we reserve all rights to collect payment after termination.

In order to provide

Adam & James Ltd Transportation Services, we accepts Bookings as a private hire vehicle operator (under the relevant private hire vehicle operating licence) for the purposes of private hire legislation and regulation in the UK.

By agreeing to these Terms, you also agree to comply with our Community

by using the Website(s) Services you accept these terms

our Adam & James Ltd Transportation Services, including how a contract is formed and making payment

what to do if there is an incident connected to our Adam Transportation Services

We keep these Terms updated and we amend them from time to time. Please remember to check these Terms before you use the Website Services , as the latest set of Terms will apply in each case.

Website Services

website which enable you to request and receive Adam & James Ltd Provided Services and/or Third Party Services; including issuing invoices and receipts on behalf of Third Party Providers) allowing us to charge you and to pay charges into the bank account of Adam & James Ltd , as the case may be, and AdM may engage affiliates or third parties to provide these payment collection and payment processing services on its behalf.

Means the services provided to you by Adam & James Ltd , consisting of: (a) access to and use of Adam & James Ltd phone number and “Booking” means a booking of Adan & James Ltd Transportation Services.

“Community Guidelines” mean the guidelines, as updated from time to time, which set out expectations of all users Website Services. The latest version of the Community Guidelines is available here.

“Legislation” means the Acts and any regulations made pursuant to the Acts, including any related local government regulations pertaining to the operation of PHVs.

"PHV" means private hire vehicle.

“Third Party Providers” are independent third parties and include, but are not limited to, independent transportation providers, travel providers, leisure providers, Hotels providers, and/or providers of other mobility services.

TERMS

GENERAL

Overview

These terms cover your access and use of Adam & James Ltd Website Services and Phone services.

You must read carefully and agree to the Terms prior to accessing and using Adam & James Ltd Website Services. These Terms expressly supersede prior agreements or arrangements about the Websites Services (as defined below) and Adam & James Ltd Services between you and Adam & James Ltd

These Terms apply to the extent they do not conflict with any user and supplemental terms.

By using Adam & James Ltd Website Services, you confirm you accept these Terms. If you do not agree to these Terms, you may not access or use Adam & James Ltd Website Services. We recommend that you keep a copy of these terms for future reference.

If we have to contact you, we will do so text message or phone call , email using the details you provided to us on the booking. When we use the words "writing" or "written" in these terms, this includes emails and texts.

Unless otherwise agreed separately in writing, the Website Services are made available to you for your personal non-commercial use in the United Kingdom only.

Adam & James Ltd Provided Services

The specific terms governing Adam & James Ltd Provided Services, Transportation Services , Adam & James Ltd is the service provider contracting directly with you.

Adam & James Ltd is free to decide to accept or reject a request. Acceptance is communicated to you through Adam & James Ltd websites , text message or email or phone.

Third Party Services

For Third Party Services, Adam acts as an agent between you and the Third Party Providers to enable them to provide the Third Party Services to you. Adam & James Ltd does not provide Third Party Services. All Third Party Providers are independent third party contractors, registered businesses or other legal entities who are not employed by or acting on behalf of Adam & James Ltd.

When you are logged in, online and in the service area of a Third Party Provider, you will be given information in Uber’s websites or via text message or email , about the Third Party Services before you decide to make a request.

Third Party Providers are free to decide to accept, reject or ignore a request. Acceptance is communicated to you through Adam & James Ltd websites and will give rise to a direct contract between you and the Third Party Provider (for Third Party Services).

You may be asked to rate the Third Party Provider whose services you requested. The Third Party Provider may also be able to give you a rating. Although your rating by itself will not make you lose access to Adam & James Ltd Website Services,

The Third Party Provider is responsible for any obligations that may arise from the provision of the Third Party Services.

Charges and Payment

Charges Provided Services and Third Party Services.

If you make a request through Adam & James Ltd websites, you agree to pay the relevant charges as described in Adam & James Ltd websites and will be responsible for any charges or fees linked to your account.

Depending on the Adam & James Ltd Provided Service or Third Party Service used, including, but not limited to, its location, the charges may be displayed on Adam & James Ltd websites before a request is placed. In other cases, the charges will depend on your use of the Third Party Services or Adam & James Ltd Provided Services. We may provide an estimate of these charges. Please be aware that the final amount charged to you may be different from the estimate.

You may be charged supplementary charges, costs and/or fines, for your use or misuse of Adam & James Ltd Provided Services and/or Third Party Services (such as repair or cleaning fees).

In some cases, if the Adam & James Ltd Provided Services or the Third Party Services cannot be performed due to your action or inaction (for example, if you are not present at the pick-up or delivery location to receive a delivery), all charges may apply.

Once the Adam & James Ltd Provided Service or the Third Party Service has been provided, we may issue you with an invoice from Adam & James Ltd or on behalf of the Third Party Provider, as applicable. The invoice will include VAT, if applicable.

Further Information

For more information about charges and supplementary charges, fees, costs and/or fines specific to the relevant Adam & James Ltd Provided Service or Third Party Service please consult the websites

The charges may be modified in Adam & James Ltd websites from time to time.

The charges do not include tips. Where available, you may pay tips, either in person or through Adam & James Ltd websites. We will collect tips paid through Adam & James Ltd websites or Invoices on your behalf and remit them.

Unless otherwise agreed, all charges are due immediately upon a request being placed and payment will be facilitated by Adam & James Ltd using the preferred payment method associated with your account, after which Adam & James Ltd will send you a receipt by email. If your primary payment method is not able to be charged, Adam & James Ltd may use a secondary payment method if available. If your payment method(s) are unavailable, we reserve the right to continue to try to take payment.

Charges are inclusive of applicable taxes including VAT unless specifically stated otherwise.

Cancellation

In some cases, you do not have the right to cancel the request for the Adam & James Ltd Provided Services and Third Party Services once it has been accepted. However, for certain Adam & James Ltd Provided Services or Third Party Services, Adam & James Ltd or the Third Party Service Provider (as appropriate) may allow you to cancel the request, but you may be charged a cancellation fee.

Adam & James Ltd may refuse requests and cancel the Third Party Services or Adam & James Ltd Provided Services if there is reasonable doubt about the correctness or authenticity of the request or about the contact information. In this case too, a cancellation fee may be charged. We may also end any contract in place between you and Adam & James Ltd

the Cancellation Policy: 48 Hours

Adam & James Ltd may change these Terms from time to time.

We will inform you of changes within a reasonable time period. You will be bound by such changes upon their notification to you in Adam & James Ltd websites and/or by email. If you do not agree with these changes, you are free to close your account. These Terms were most recently updated as at the outset of this document.

Dispute Resolution Process

In the event of a dispute, we would ask you to raise a complaint using the contact details. In the unlikely event that we cannot resolve the dispute, we will work with you to discuss a way forward to resolve the dispute, which may include mediation. Adam & James Ltd right to refer the dispute to a court is expressly reserved. Adam & James Ltd does not commit to using an online dispute resolution platform to resolve consumer disputes.

Governing Law and Jurisdiction

These Terms shall be exclusively governed by and construed in accordance with the laws of England. If you live in England or Wales you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

By accessing and using the Website Services you accept these Terms.

You must provide us with certain personal information to register and set up your account, including your phone number and email address.

To use the Website Services, you may need to provide at least one valid payment method (that is, a credit card, debit card or any other accepted payment method). You may need to provide additional information and documents before using certain Adam & James Ltd Services or Third Party Services, such as your address.

Your Obligations when using the Website services

When using the Website Services, you must comply with all applicable laws. You may only use the Website Services for lawful purposes and for the purposes for which they were intended as otherwise referenced in these Terms. You must not misuse the websites or attempt to defraud either us or Third Party Providers.

If there is a problem with the Website Services, or if you have a complaint, please contact us on the details set out in the “About Us”section above